Let us take care of your calls with hosted VoIP solutions

Our Hosted VoIP service means you can leave your telephone management in our hands – and save money at the same time.

HOSTED VOIP

What you’ll get is a complete business-grade telephony solution, with Mirus telephony specialists acting as a single point of contact for all your call requirements, from support through to billing.

Key business benefits

Capital cost reduction

Because you don’t need a large PBX (a telephone exchange system, such as a server) the cost of the business VoIP telephony system is greatly reduced.

Call cost reduction

Calls between employees within your voice network, UK Landlines 01, 02, 03, and UK mobiles, are free and included in a monthly subscription. You’ll also pay less for all other calls, including international ones.

Advanced security

Our Hosted Solution means that every call benefits from enhanced security, since all calls go through our high-level security Data Centre. Session Border Controller security (SBC) is in place to make sure every call is delivered securely. SBC is a firewall designed specifically for VoIP calls, and protects your business VoIP telephone solution from exposure to the public Internet.

The technical stuff

We handle the hardware side of things using Gamma as the IP network of choice, providing high quality enterprise-grade calls over Broadsoft’s advanced switching platform, interconnecting with BT at 650 Digital Local Exchanges (DLEs) hosted on a national fibre network.

Our office and field-based technical engineers ensure that Mirus have direct access to the IP infrastructure and switching platforms, allowing us to provide direct support under our guaranteed Service Level Agreement commitments. In other words, we can resolve any issues faster and more effectively.

Keep complete control of your calls

You’ll take control of calls using the Horizon portal, which lets you keep in close control over your call handling and set system preferences.

Easy to use interface

Horizon’s dashboard makes call handling a cinch, including easy access to your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Call recording

Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to set Horizon to record some calls, all calls or record calls on demand.

Administrator interface

Horizon allows IT managers a powerful administrative management capability while giving employees the freedom to control their calls quickly and effectively. Set up is quick and easy, and you can choose to pass down control to the user or retain control of the individual user features.

Auto attendant

Auto Attendant offers callers call routing options for different areas of the business - or you can create announcements for details such as opening hours and website address when the office is closed.

Contact our IT telephony specialists today and find out more about our cost-effective, fully managed Hosted VoIP solutions.

What is VoIP?

VoIP stands for Voice over Internet Protocol. It means you get your phone calls delivered via the internet, rather than through a phone company.

What are the advantages of using VoIP?

Considerably reduced costs for your calls, for starters. Because VoIP has fewer regulations – and less tax – it costs less than a traditional phone service. You usually just pay one low monthly bill for unlimited calls. With VoIP calls, you generally get extra features bundled in, such as call waiting, call forwarding and voicemail.

What sort of internet connection do I need?

You will need a broadband internet connection such as DSL, cable or wireless etc. The connection should have at least 100kbps on both the upload and download, depending on variables such as the Codec in use.

Is Hosted VoIP suitable for my business?

Hosted VoIP is ideal for smaller firms looking for a low initial cost business telephony solution. Don’t worry, our trained telecoms support team will ensure that you’re getting the solution that fits your business requirements.

Will I get good call quality?

You usually get improved call quality from a Hosted VoIP service, but it depends on other factors such as your bandwidth. We’ll go through all your options with you, so you get the service that’s right.

What if I have other questions?

Question not answered here? Contact us for more answers and to find out about the Connectivity, Telephony, Print or IT solutions we offer.