In this short and sweet episode, Dan and Chris discuss how we reduce the amount of service tickets our clients send us. As Chris explains, it’s not only about solving problems quickly: it’s about identifying root causes and taking affirmative action to ensure they can’t happen again.
Chris also walks us through our Reactive Hours per Endpoint per Month – or RHEM. This unique business approach from Mirus is how we monitor, manage and track our most demanding ticket requests and adapt our solutions accordingly – which not only helps our teams, but our clients too.
Grab a cuppa (biscuits optional), get comfy, and join us for another insightful episode.
An MSP’s service offerings are nothing to clients without a Client Manager listening to demands, nurturing relationships and sharing meaningful feedback.
A newcomer takes to the Mirus Sofa for another episode of Sofa Time! This time, Dan Sharp is joined by Client Manager Ryan Lightfoot. Ryan walks us through the techniques of being an effective Client Manager, and how Mirus ensures clients are receiving the service and solutions they want.
Whether it’s cutting costs or protecting your business from cyber threats, a Managed Print solution offers so much more than the humble desktop inkjets of old – working in tandem with your business strategy for an all-encompassing solution.
Sofa Time regulars Dan Sharp and Paul Tomlinson reunite to discuss why Managed Print is such an important part of Mirus’s package offerings, and a useful component to any business IT setup.
By 2020, landline telephony will no longer be an option. That’s according to BT’s death-knell, which states that they’ll no longer be offering standard landline packages and will endeavour to remove landline completely before the end of 2025.
In an era of mobility and constant connectivity, VoIP telephony is set to become the new telephony standard – both for households and businesses.
Our latest episode of Sofa Time sees Mirus MD Paul Tomlinson and Sales Manager Dan Sharp discuss the future of the nation’s telephony, as well as the benefits of a hosted VoIP service.
There’s plenty of tools and techniques that help keep companies and teams protected from breaches – but as a Managed Service Provider, how does Mirus give its clients a head-start in their company’s cyber-security?
In this episode of Sofa Time, Dan Sharp and Paul Tomlinson shift their sofa to a cosier corner of the Mirus office, where they discuss the recent VSDC hacks, cybersecurity best practices, and what Mirus enacts to keep businesses protected.
A familiar voice joins Dan Sharp on the Mirus Sofa this episode, as our regular Webinar host and IT Training and Development Manager Iain Kendrick explains the importance of regular training.
He and Dan discuss the benefits of employee engagement, how satisfied workers improve your company efficiency, and how embracing the tools and software available can make a major and beneficial difference to your organisation.
Why don’t Mirus give their clients a price over the phone?
The answer’s not always simple, but the reasons are all to do with providing the right service – and ensuring a long-lasting, meaningful working relationship.
Here, Dan Sharp and Paul Tomlinson discuss the sales and onboarding process for a partnership with Mirus.
Back in 2016, BBC Watchdog reported that large numbers of Deliveroo customers were seemingly being charged for items they didn’t order, with onlookers speculating that the company had been the victim of a significant data breach. At the time, multiple Deliveroo customers reported that food they hadn’t ordered, to addresses they didn’t recognise, was being charged to their accounts – with some eye-watering orders amounting to charges of over £100.
Mirus Managing Director Paul Tomlinson sat with Sales Director Dan Sharp to discuss the reason for the Deliveroo breach and how, in the era of the password-protected everything, users can avoid the most common security mistakes.
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