Service Operations Engineer - Datto (Milton Keynes)
Mirus IT Solutions is a business computer Services Company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.
You will be an engineer joining the Service Operations team and responsible for managed back-ups and non-managed back-up solutions. Primarily this is for our Datto and Datto SAAS solutions.
The wider team comprises of engineers who all specialise in providing additional managed services to our customers such as AV, Patching, Reporting and other customer focused tools to improve our overall service provision. The team are also responsible for the ongoing support and strategic development of our RMM tool (ConnectWise Automate).
You will be working with team colleagues and customers resolving service tickets, conduct pre-installation site surveys, conduct on-site installations / removals and you will own the overall Datto solutions for Mirus and our customers.
For this you will have:
Desirable skills include:
As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. The benefits that we offer are –
Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.