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Current job openings

Service Desk Engineer - On-site (London)

Service Desk Engineer - On-site (London)

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Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be a Service Desk Engineer and based on-site at our clients offices in Central London and working alongside the Senior Service Desk Engineer who is also from Mirus IT. This will report in to Adrian Glasgow who is the Service Delivery Manager and he is based from our Milton Keynes office.

Troubleshooting challenging queries and experience of customer facing IT support are key skills for you to have and becoming a successful candidate. This would suit somebody that has previously worked on a customer site or worked as an IT Field Engineer previously.

As a customer focused business, our customers like solutions in a reliable timely manner. You will provide technical software, hardware and network problem resolution onsite to the client.

For this you will have:

  • Two or more year’s commercial experience as a Service Desk Engineer supporting SME's;
  • Experience of working in a customer facing IT role;
  • Supporting multi-site clients including multi country;
  • Excellent customer service skills;
  • Familiar with working to SLA’s & KPI’s to meet customer requirements;
  • An MCP/MCSE/MCITP/MCSA qualification would be highly desirable.

Technical Skill-set:

  • MS Windows Server Technologies;
  • Exchange Technologies;
  • Firewalls, Router & VPN;
  • Active Directory;
  • VMware;
  • Office 365;
  • DNS;
  • Network Infrastructure Backup software.

Interview Process:

First stage: This will be a 30 minute - 45 minute technical conversation with one of the Mirus IT Senior Engineers;

Second stage: Is a Skype video interview with the Adrian Glasgow, Service Delivery Manager;

Third stage: Is a face to face interview with Chris Maybray and Adrian Glasgow, Service Delivery Manager;

Fourth stage: This is a meeting with the client at their offices in London;

Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. The benefits that we offer are –

  • An industry matching salary.
  • Contributory pension scheme
  • A tailored professional and personal development plan.
  • Receive up to 10 days training per annum, relevant to your position.
  • Fully funded Open University degree.
  • Employee share ownership scheme.
  • When you join Mirus IT you’ll get your pick of our amazing company perks from Perkbox.
  • Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Free financial wellbeing advise and competitive loans through the Neyber platform.
  • Cycle2Work Scheme.
  • Childcare voucher scheme.
  • Discounted personal Costco membership.
  • Mtech Scheme (technology loans on discounted IT products).
  • Free use of the on-site gym.
  • Work in attractive office space with plenty of free parking – The Mirus IT office has: Pool, darts, ping pong, American diner and think pods for those quiet times. Take a look around by clicking here.
  • On-site weekly boot camp funded by Mirus IT.
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

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