<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=156961&amp;fmt=gif">

Current job openings

Service Desk Engineer (Milton Keynes)

Service Desk Engineer (Milton Keynes)

Apply now >>

Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be a Service Desk Engineer on one of our Service Desks supporting some of our key clients. The service desks are managed by Chris Maybray, Service Delivery Director in Milton Keynes.

Troubleshooting challenging queries and experience of IT managed services environment are key skills for you to have and becoming a successful candidate.

As a customer focused business, our customers like solutions in a reliable timely manner. You will take problem ownership with clear, concise, customer communication whilst managing expectations. For this you will have:

  • Two or more year’s commercial experience supporting SME's;
  • Understanding of and working within the ITIL framework;
  • Excellent customer service skills;
  • Familiar with working to SLA’s & KPI’s to meet customer requirements;
  • An MCP/MCSE/MCITP/MCSA qualification would be highly desirable.

Technical Skill-set:

Windows Server Technologies (2008/2012/2016), Exchange (2010/2013/2016:

  • Install, configure and troubleshoot issues.

Active Directory:

  • Configure sites and services, resolve issues.

Hardware Server Management:

  • Upgrade, both hardware and firmware. Raid configurations, iLO.


  • Running through the DNS structure to ensure domain entries exist for DC’s, moving external DNS services around to different IP’s when internet changes.

Network Infrastructure Backup software:

  • Install and configure.

Firewalls (ideally SonicWall) and Routers:

  • Troubleshoot issues.

VMware / Hyper-V:

  • Supporting VMware View Environments

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • Contributory pension scheme – Up to 2%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position (ITIL, Microsoft, VMware etc.)
  • Fully funded Open University degree with specialism available in Cyber Security, Data Analysis, Software Engineering, Network Engineering or Management Practice. Once completed, you will gain a BSc or BA (Honours) Degree in Digital and Technology Solutions or Management Practice.
  • Employee share ownership scheme – This rewards long standing employee’s with a long term incentive, this adds to the excellent customer service for our customers.
  • We know there’s more to life than work - that’s why when you join Mirus IT you’ll get your pick of our amazing company perks. That includes phone insurance, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Free financial wellbeing advise and competitive loans through the Neyber platform
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Mtech Scheme (technology loans on discounted IT products)
  • Work in attractive office space with plenty of off-street parking – The Mirus IT office has: Pool, darts, ping pong, private gym, American diner and think pods for those quiet times. Take a look around by clicking here
  • On-site weekly boot camp funded by Mirus IT
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge

Interview Process:

First stage: This will be a 30 minute - 45 minute technical conversation with one of the Mirus IT Senior Engineers;
Second stage: Is a Skype video interview with the Technical Team Leader;
Third stage: Is a face to face interview with Chris Maybray and the Technical Team Leader.
Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

Phone Us Find Us Email Us