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Current job openings

Senior Service Desk Engineer (Milton Keynes)

Senior Service Desk Engineer (Milton Keynes)

Are you looking for an IT Support position where you can work on challenging and complex technical issues?

Do you want to work for an award-winning IT Support service company that is invested in your future?

Mirus IT are looking for a Senior Service Desk Engineer  to work from our impressive and modern office in Wymbush Milton Keynes.

To apply for this fantastic opportunity, you will need the following.

Job Role

You will be essential to providing support to our key clients in an IT support desk environment. Mirus value the importance of our IT Support Engineers, who are crucial to delivering a world class customer service.

To thrive in a fast-paced environment, troubleshooting challenging queries and experience of IT managed services will be instrumental to your success.

You will take problem ownership with clear, concise, customer communication whilst managing expectations. Our customer service drives our success, so a customer focused approach is essential.

Experience

  • 3+ years’ experience as an Engineer providing IT support to SME’s.
  • Familiar with working to SLA’s to meet both customer and contract requirements.
  • Troubleshooting experience to an expert level (Level 3 support).
  • Experience of supporting multi-site clients.
  • Qualified to at least one of the following - MCSA: Windows Server 2012/2016 or MCSA: Office 365 or MCSA: Cloud Platform, CCNA (Switching and routing) or VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV).

Desirable:

  • Mac Support Experience;
  • ITIL v3 Foundation.

Technical Skill-set

  • Office 365.
  • Azure / AD.
  • Exchange On-line.
  • Firewalls (SonicWALL).
  • Cisco ASA.
  • Horizon View.
  • Windows Server Technologies (including server function: AD, DNS, DHCP, Direct Access, IIS, NAP, Radius and RDS).
  • Microsoft Exchange Server and be able to diagnose complicated mail flow issues.
  • SQL Server experience.
  • SAN solutions (iSCSI, Fibre, multipath configurations).

Interview Process:

  • First stage: This will be a 45 minute – 60 minute technical conversation with one of the Senior Engineers at Mirus IT;
  • Second stage: Will be a Skype video interview with the Technical Team Leader and Head of Service Desk;
  • Third stage: A face to face interview with the Technical Team Leader and Head of Service Desk. This will take place at our office in Wymbush, Milton Keynes.
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 09:30 dependent on your availability.

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. The benefits that we offer are –

  • An industry matching salary.
  • Contributory pension scheme.
  • A tailored professional and personal development plan.
  • Receive up to 10 days training per annum, relevant to your position.
  • Employee share ownership scheme.
  • When you join Mirus IT you’ll get your pick of our amazing company perks from Perkbox.
  • Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Free flu-jabs.
  • Free financial wellbeing advise and competitive loans through the Neyber platform.
  • Cycle2Work Scheme.
  • Discounted personal Costco membership.
  • Mtech Scheme (technology loans on discounted IT products).
  • Free use of the on-site gym.
  • Work in attractive office space with plenty of free parking – The Mirus IT office has: Pool, darts, ping pong, American diner and think pods for those quiet times. Take a look around by clicking here.
  • On-site weekly boot camp funded by Mirus IT.
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge.

About Mirus IT

Mirus IT Solutions is an award winning computer services company based in Milton Keynes and founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

 

Apply now >>

 

 

 

Contact us now on 0845 094 2765 for more information about our services

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