This privacy notice tells you what to expect when Mirus collects personal information. It applies to information we collect about:
When someone visits www.Mirus-it.com or any other alias to our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is then reviewed by a reverse IP lookup tool (Lead Forensics) which may allow us to see the name of the organisation who visited our website but not the specific individual, this information is used to proactively contact prospects to ensure they have been given all the information they need about our services.
We use a third party provider (HubSpot) to deliver our monthly newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our newsletter. For more information, please see HubSpot’s privacy notice, the link is further below.
Mirus uses a third party service to help maintain the security and performance of the Mirus website. To deliver this service it processes the IP addresses of visitors to the Mirus website.
We use a third party service, HubSpot, to publish our blog, which is hosted at Hubspot.com, which is hosted and run by HubSpot. We use a standard HubSpot service to collect information about users' activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. We currently don’t allow comments on blog posts, but visitors can subscribe to our monthly blog updates by entering their email. This agreement will only subscribe them to relevant information regarding our blog and no other services. To sign up for further information from us, a user would need to complete a relevant more detailed form on our website.
For more information about how HubSpot processes data, please see HubSpot’s Privacy notice.
All conversations conducted on any of our accounts/profiles on a public social media platform such as Twitter, Instagram, Facebook, LinkedIn, Google+ or YouTube, will be housed within that platform. If possible or applicable we will reply via that platform.
We do not save or
Within the HubSpot platform, we can monitor interactions on the relevant social accounts connected to the Social Media monitoring and publishing provision.
We also monitor pertinent content streams for relevant conversations, mentions and for content curation.
When you call Mirus we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our services. We also record all calls made to and from our offices, this helps with training and development purposes for our team.
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics internally showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Mirus offers various services to SMEs. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.
We have to hold the details of the people who have requested services in order to provide them. However, we only use these details to provide the services they have requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Mirus allow customers to provide feedback by clicking on a smiley face when a ticket has been completed, the customer can then add comments regarding the experience they have received which may include personal information. Information is not routinely removed from CrewHu as it is used to measure the service performed for Mirus customers. If you feel specific information should be removed this can be completed by emailing email@example.com
Further information on CrewHu’s GDPR compliance can be found here https://get-help-tnt.crewhu.com/hc/en-us/articles/360004983033-Crewhu-s-GDPR-Statement
Occasionally, we may need to use a third party to deliver part of a service, e.g. where an exceptional hardware repair is required that is outside the capabilities of our own teams, or where a courier delivery requires a specific individuals’ contact details . This may contain personal information, for example where the business is a sole trader. Mirus cannot therefore give any guarantees as to how the information will be used by those accessing it, but will vet all terms and conditions and apply all contractual and legal protections to prevent the misuse of personal information when we engage with third parties.
When businesses fill in their registration forms, they are asked to provide the contact details of a relevant member of staff. Mirus will use this for its own purposes, for example where we have a query about a service requirement, but will not put it on a publicly available register.
When we request information as part of the registration process, we make it clear where the provision of information is required by law and where it is voluntary.
We do not collect or process personal data captured by CCTV; Mirus
Mirus are required by law to report any security breaches involving personal data to the Information Commissioner’s Office (ICO).
The ICO provide an online form for this purpose, which in the event of a breach of Personal Information security will be completed by Mirus. The online form is hosted by Egress. The ICO use the data collected by the form to record the breach, to make decisions about the action they may take, and as relevant in order to carry out those actions. The ICO retain personal information only for as long as necessary to carry out these functions, and in line with their own retention schedule. This means that logs and breach reports will be retained for two years from receipt, and longer where this information leads to regulatory action being taken. The ICO retain de-personalised information about organisations for as long as is necessary to help inform future actions, but no individuals are identifiable from that data.
The ICO and Egress have measures in place to ensure the security of data collected and transferred to the ICO via this form. Egress is a data processor for the ICO and only processes personal information in line with the ICO’s instructions.
Mirus is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at careers@Mirus-it.com.
All of the information you provide during the process will only be used for the purpose of progressing your
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
We do not collect more information than we need to
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application should you choose not to.
If you use our online application system, this will be collected by a data processor on our behalf (please see below).
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
You will also be asked to provide equal opportunities information. This is not mandatory information – if you don’t provide it, it will not affect your application. This information will not be made available to any staff outside of our recruitment team and hiring managers, in a way which can identify you. Any information you do provide will be used only to produce and monitor equal opportunities statistics.
Our hiring managers shortlist applications for interview. They will not be provided with your equal opportunities information if you have provided it.
We might ask you to participate in assessment days; complete tests or occupational personality profile questionnaires; and/or to attend interviews – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by Mirus.
If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of twelve months. If you say yes, we would proactively contact you should any further suitable vacancies arise.
If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity
We will provide your email address to the Government Recruitment Service who will contact you to complete an application for a Basic Criminal Record check via the Disclosure and Barring Service, or Access NI, which will verify your declaration of unspent convictions.
We will contact your referees, using the details you provide in your application, directly to obtain references.
If we make a final offer, we will also ask you for the following:
Data processors are third parties who provide elements of our recruitment service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any
If you are employed by the Mirus, relevant details about you will be provided to Carval who provide payroll services to the Mirus. This will include your name, bank details, address, date of birth, National Insurance Number and salary.
Here is a link to their Data Protection Statement.
Likewise, your details will be provided to Legal and General who are the administrators of the Pension Scheme, of which Mirus is a member
Mirus provide various benefits to our colleagues. In order to provide these
The relevant privacy policies for these companies are at:
Brightgauge is a third party,
Being a United States
Brightgauge, although a U.S. based
You can visit Brightgauge’s security page for more details, but the following are the most important changes:
Mirus have also implemented the use of Two Factor Authentication (2FA) across all of our user types to prevent
For vacancies, we sometimes advertise through Hiring Hub. Hiring Hub will collect the application information and might ask you to complete a work preference questionnaire which is used to assess your suitability for the role you have applied for, the results of which are assessed by recruiters. Information collected by Hiring Hub will be retained for 12 months following the end of our agreement.
If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. This includes your criminal records declaration, fitness to work, records of any security checks and references.
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Information generated throughout the assessment process, for
Equal opportunities information is retained for 6 months following the closure of the campaign whether you are successful or not.
Hiring Hub will provide us with management information about our recruitment campaigns. This is
Final recruitment decisions are made by hiring managers and members of our recruitment team. All of the information gathered during the application process is taken into account.
You are able to ask about decisions made about your application by speaking to your contact within our recruitment team or by emailing firstname.lastname@example.org
We also offer opportunities for people to come and work with us on a secondment basis. We accept applications from individuals or from
Applications are sent directly to Mirus. Once we have considered your application, if we are interested in speaking to you further, we’ll contact you using the details you provided.
We might ask you to provide more information about your skills and experience or invite you to an interview.
If we do not have any suitable work at the time, we’ll let you know but we might ask you if you would like us to retain your application so that we can proactively contact you about possible opportunities in the future. If you say yes, we will keep your application for 6 months.
Under the General Data Protection Regulation (GDPR) (EU) 2016/679, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here.
Mirus will always offer you the option to review, correct and remove your personal information when sending you information about or products and services. Information and links to achieve this will be contained within the material that you receive.
Also, upon request, Mirus will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
To exercise any of these rights, please contact us at email@example.com or the postal address further below. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the actions we have taken.
Mirus tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects Mirus’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact us by email at firstname.lastname@example.org
Mirus tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation (GDPR). If we do hold information about you we will:
To make a request to the Mirus for any personal information we may hold you need to put the request in writing to the address provided further below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by either calling us, emailing us or writing to us.
You can also get further information on:
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
We keep our privacy notice under regular review. This privacy notice was last updated on 29th May 2018.
The Mirus Trading Group Limited
7 Clarendon Drive
T: 01908 257350