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2nd Line Network Operations Engineer (Milton Keynes)

2nd Line Network Operations Engineer (Milton Keynes)

Mirus IT Solutions is a business computer Services Company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be an experienced 2nd Line Network Operations Engineer and part of the Service Operations Team.

The wider team comprises of engineers who all specialise in providing additional managed services to our customers such as AV, Patching, Backups, Reporting and other customer focused tools to improve our overall service provision. The team are also responsible for the ongoing support and strategic development of our RMM tool (ConnectWise Automate).

You will be working with team colleagues and customers resolving service tickets relating to our RMM tool and the other managed services the team are responsible for delivering, in doing so you will have end-to-end ownership of problem resolution.

For this you will have:

  • One+ years as a Technical Engineer working with RMM tools;
  • Understanding of management agent deployment and remote connection solutions;
  • Excellent understanding of Active Directory including scripting;
  • Demonstrable experience of supporting Microsoft OS and Microsoft Server;
  • Worked in a support desk environment and be accustomed to managing service tickets;
  • Be used working to meet SLA’s.

Desirable skills include:

  • Creation and/or configuration of monitoring alerts;
  • Experience using ConnectWise Automate (Labtech);
  • Microsoft MCSA / MCSE
  • ITIL V3 Foundation;
  • Installation and support of VLANs', DHCP, DNS or VPN;
  • Installation, configuration and support of security solutions.

Interview Process:

  • First stage: This will be a 15 minute to 20 minute initial telephone conversation with Richard Cook, Head of Service operations;
  • Second stage: 30 minute to 45 minute technical telephone interview with one of the Mirus IT Senior Engineers;
  • Third stage: Is a face-to-face interview with Richard Cook, Head of Service Operations and a member of the Mirus IT Senior Management Team. There will be a test as part of this stage.
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 09:30 dependent on your availability.

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • An industry matching salary.
  • Contributory pension scheme
  • A tailored professional and personal development plan.
  • Receive up to 10 days training per annum, relevant to your position.
  • Fully funded Open University degree.
  • Employee share ownership scheme.
  • When you join Mirus IT you’ll get your pick of our amazing company perks from Perkbox.
  • Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Free flu-jabs.
  • Free financial wellbeing advise and competitive loans through the Neyber platform.
  • Cycle2Work Scheme.
  • Discounted personal Costco membership.
  • Mtech Scheme (technology loans on discounted IT products).
  • Free use of the on-site gym.
  • Work in attractive office space with plenty of free parking – The Mirus IT office has: Pool, darts, ping pong, American diner and think pods for those quiet times. Take a look around by clicking here.
  • On-site weekly boot camp funded by Mirus IT.
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

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