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Welcome to Mirus

Infrastructure Health Check

EXPERIENCE AWARD WINNING IT THAT'S FOCUSED ON MAINTAINING YOUR BUSINESS PERFORMANCE.

Mirus IT Support and Managed Services include:

Remote and onsite support engineers.

Cyber Security monitoring, reporting and remediation.

Managed Data Backup and Disaster Recovery.

Strategic IT Consultancy and Project Management.


It all begins with our FREE Network Health Check. 

 

Why Undertake a Health Check with Mirus?

WHAT WILL A HEALTH CHECK FROM MIRUS GIVE YOU?

IT is complex and you place your trust in either a 3rd party provider or an internal resource to manage this effectively for you. But, how do you know they are doing an effective job for your business and your users? Our FREE Network Health Check reviews a wide variety of areas, book yours now.
infrastructure iconINFRASTRUCTURE
 
We’ll look at what you currently have in place, if it's supported, what are the recurring issues we can see and offer expert advice on how to fix them.


security iconSECURITY
 
What vulnerabilities exist on your network, does company or user information exist on the dark web and how can we close these gaps for you.


connectivity itconINTERNET AND CONNECTIVITY
 
Are you achieving the speeds you need for your business; do you have peaks and troughs in the performance that can be balanced more effectively to improve system performance.

 

wifi iconWIRELESS

Does your wireless provider offer excellent coverage throughout your business, are there requirements to maintain a separate network for security purposes.

 

cloud iconCLOUD
 
Is cloud the right fit for your business, are you secure and able to manage the consumption of cloud services effectively?

DOWNLOAD AN EXAMPLE NETWORK HEALTH CHECK REPORT

Check out an example of the report we provide once a Health Check is completed to see exactly what you can expect from our experts.

Blue Network Health Icon

TAKE A LOOK AT OUR EXAMPLE NETWORK HEALTH CHECK REPORT

WHAT DO YOU GAIN WHEN YOU WORK WITH MIRUS IT?

WHAT MAKES MIRUS DIFFERENT?

People and Culture PEOPLE AND CULTURE 

Yes, we automate and use portals, but what we are really about is the MTeam providing an excellent service to your people.  We think we’re unique. Take a look at why the MTeam stands out. 
Skills and Knowledge SKILLS AND KNOWLEDGE 

It’s vital our teams know, understand and use the tools that you use.  We invest heavily in both external training as well as in-house development to ensure we have the collective knowledge you need.
Service Delivery SERVICE DELIVERY

Having been around since 2002 we have refined our Service Delivery processes to be second to none.  Over 15 years we've adapted and changed as we’ve grown, we now have industry leading customer satisfaction levels, and as a result, have won awards for our customer service.
handshake icon with white backgound-1 PARTNERSHIP

IT has many possible solutions to business issues, our role is to help you understand the right path through your business, whether that’s working with our Strategy Manager or Solutions  Consultants, you’ll have access to a team that scope and specify solutions day in, and day out. 
 

CASE STUDY - NORTHAMPTON SAINTS RUGBY CLUB

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READ HOW THE NORTHAMPTON SAINTS

IMPROVED IT SERVICES WITH MIRUS

Mirus-IT-Case-Study-Northampton-Saints

IT is core to the day to day running of the club, from email and ticketing through to our match day till systems. The implementation of Datto by Mirus has given us confidence that our systems can not only be recovered but also that it can be done very quickly with minimal disruption to the business should the worst happen!

Mark Darbon, CEO Northampton Saints

 

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BEGIN YOUR JOURNEY WITH A FREE NETWORK HEALTH CHECK

Start on the road to better IT with a FREE Network Health Check. Our experts will review your IT infrastructure, and provide an easy to digest report back to you, with actionable points of improvement and advice on how to maintain your IT and keep your network secure. 

Free network health check template

IT SUPPORT AND MANAGED SERVICES - FAQ

 

What is a Managed Service?

A Managed Service is when a third party (known as a Managed Service Provider or MSP) takes over the management of your all or some of your IT Infrastructure. With Mirus this takes the form of a proactive service, which means we monitor your technology and business to ensure everything is working as it should. Delivered through a Managed Service Agreement, you are able to fix your costs and stick to regular billing cycles, making it simple and easy to take advantage of the benefits of working with an award-winning partner.

What is included in IT Support?

Taking on Support from Mirus means you have access to a highly qualified and experienced team of Service Desk Engineers. All members of the Mteam regularly attend approved and certified training courses to ensure that our knowledge remains up to date and ready to deliver for you. With the IT Service Desk at your disposal you gain:

 

  • 24x5 support as standard
  • Additionally, you can opt to have a 24x7x365 support, if your business requires it.
  • Unlimited access to Telephone, remote and onsite support engineers.
  • A team of specialists that know your infrastructure and business inside out.
  • No hidden costs - We are all inclusive from problem fixes to new installations of laptops, workstations and other equipment. (Larger projects are charged separately)
  • Regular updates to systems to help maintain security and optimal system performance.
  • Fixed Service Level Agreements (SLA's) for your core services, ensuring system and business uptime.
  • Predictable fixed monthly costs to help with your IT budget planning.
  • Automation of standard maintenance tasks, such as Windows updates and Anti-Virus definitions.
  • Easy access to expertise and future technology advice as you plan your IT roadmap

How will you onboard my business?

Our Client Enablement Process has been developed over hundreds of client set up projects. Drawing on our experiences and the feedback we have received since 2002 you will be provided with all the information and guidance you will need throughout your relationship with Mirus. This is our standard approach to the service and also ensures that both parties have upfront and transparent access to key personnel involved and a template for ongoing client information and communication.

SERVICE TEAM ESTABLISHED

Upon agreement of the scope of work identified in this proposal, key representatives across the Mirus Service Delivery function meet to commence the onboarding process, where a Lead Engineer will be assigned to the client account.

WELCOME DOCUMENTATION

Clients are supplied with their personalised Welcome Documents that detail the ticket logging process, key account personnel, and escalation hierarchies to ensure all eventualities and scenarios that may occur during your IT support services are to hand. We also provide a simplified Ticket Logging Guide that can be shared among your colleagues for easy reference.

ON-SITE CLIENT ENABLEMENT

Your Lead Engineer will be dispatched to spend time on the site to identify and document the current network status. This process will take a number of days (depending on the size of your business and infrastructure).

We have a standard process that guides the engineer through the ‘Enable’ process which includes creating a number of client specific documents and diagrams, such as a high-level network overview, and usernames and passwords for all of the relevant equipment on the site(s)

From the Network Health Check that will have been undertaken on your infrastructure, we will also already have a task list for areas we want to examine or improve.  This work will all be undertaken by the Lead Engineer whilst the Enable takes place.

KNOWLEDGE DATABASE

Mirus utilises IT Glue as our Information Database and knowledge hub. Collected client information will be stored centrally and to ensure rapid access to relevant information without compromising security.

The Lead Engineer will present client documentation to Service Desk tiers so that there is a uniform understanding of the client information across teams and engineer tiers.

SERVICE REVIEW

Your Client Manager will schedule periodical Service Reviews (monthly or quarterly) with your team to check we are delivering against your expectations and work with you to understand the future direction of the company to ensure IT enables and supports these plans.

How is a Managed Service billed?

Generally, a Managed Service is billed based on the size of your infrastructure and how many users require support. Every business is different, and as such our bespoke services are billed based on your requirements.

Can you work in partnership with an Internal IT Team?

Absolutely, in fact, many of our clients have an existing IT team/person in-house driving the development and use of IT in the business. Simply through using Mirus as your MSP, your internal IT will be given more freedom to work on developing your business with the knowledge that any problems will be looked after for them.

Why do I need an IT Infrastructure Health-Check?

Since 2002 we have delivered successful IT Support and Services into hundreds of client organisations. Over that time we have built up an extensive knowledge and best practice that we know ensures your IT is available, secure and able to scale with your business demands. Our health-check services are a solid starting point for identifying how we can support your business, and more importantly any particular tasks that may need addressing. We provide you with a detailed report highlighting any mission-critical tasks that would need to be completed. Typical things we have identified for clients are security concerns, such as unsupported systems, out of date software and potentially leaked user credentials for sale on the dark web, through to business continuity risks including Backups that are not working and single points of failure in network infrastructure.

How does Mirus maintain service levels and demonstrate success?

As a service driven company with a real focus on client satisfaction, our first measure of success is your happiness. We measure this by maintaining a close relationship with you through your assigned account manager and through our feedback system.  Below are some of the other measures we use to maintain our award-winning level of service:

  • Client Satisfaction Scores (CSAT'S) are vital for measuring our effectiveness as your chosen MSP. After all, the best judge of our service is you and we have a very simple feedback solution called CrewHu that allows you to feedback to Mirus upon completion of any logged tickets. Through gamification, we reward our service engineers if they have made you happy with the service you have received. 
  • Reactive Hours per Endpoint Per Month (RHEM) is measured to make sure we are always driving improvements in our service delivery effectiveness. RHEM simply measures how many reactive hours we are putting in to maintain your business systems. If your RHEM score is low it means we have deployed a robust solution that is not creating problems for end users or the business.
  • Recorded ticketing systems are deployed across our help desk and service delivery teams. This allows us to measure not only the number of tickets we receive, but to identify if we are maintaining your SLA and should any trends appear in the tickets we can proactively decide on a course of action to resolve a problem before it becomes a larger issue for the business.

FROM OUR BLOG