A Managed Service is when a third party (known as a Managed Service Provider or MSP) takes over the management of your all or some of your IT Infrastructure. With
Mirus IT Support and Managed Services include:
Remote and onsite support engineers.
Cyber Security monitoring, reporting and remediation.
Managed Data Backup and Disaster Recovery.
Strategic IT Consultancy and Project Management.
It all begins with our FREE Network Health Check.
“IT is core to the day to day running of the club, from email and ticketing through to our match day till systems. The implementation of Datto by Mirus has given us confidence that our systems can not only be recovered but also that it can be done very quickly with minimal disruption to the business should the worst happen!”
Mark Darbon, CEO Northampton Saints
Start on the road to better IT with a FREE Network Health Check. Our experts will review your IT infrastructure, and provide an easy to digest report back to you, with actionable points of improvement and advice on how to maintain your IT and keep your network secure.
A Managed Service is when a third party (known as a Managed Service Provider or MSP) takes over the management of your all or some of your IT Infrastructure. With
Taking on Support from Mirus means you have access to a highly qualified and experienced team of Service Desk Engineers. All members of the Mteam regularly attend approved and certified training courses to ensure that our knowledge remains up to date and ready to deliver for you. With the IT Service Desk at your disposal you gain:
Our Client Enablement Process has been developed over hundreds of client set up projects. Drawing on our experiences and the feedback we have received since 2002 you will be provided with all the information and guidance you will need throughout your relationship with Mirus. This is our standard approach to the service and also ensures that both parties have upfront and transparent access to key personnel involved and a template for ongoing client information and communication.
SERVICE TEAM ESTABLISHED
Upon agreement of the scope of work identified in this proposal, key representatives across the Mirus Service Delivery function meet to commence the onboarding process, where a Lead Engineer will be assigned to the client account.
WELCOME DOCUMENTATION
Clients are supplied with their
ON-SITE CLIENT ENABLEMENT
Your Lead Engineer will be dispatched to spend time on the site to identify and document the current network status. This process will take a number of days (depending on the size of your business and infrastructure).
We have a standard process that guides the engineer through the ‘Enable’ process which includes creating a number of client specific documents and diagrams, such as a high-level network overview, and usernames and passwords for all of the relevant equipment on the site(s)
From the Network Health Check that will have been undertaken on your infrastructure, we will also already have a task list for areas we want to examine or improve. This work will all be undertaken by the Lead Engineer whilst the Enable takes place.
KNOWLEDGE DATABASE
Mirus
The Lead Engineer will present client documentation to Service Desk tiers so that there is a uniform understanding of the client information across teams and engineer tiers.
SERVICE REVIEW
Your Client Manager will schedule periodical Service Reviews (monthly or quarterly) with your team to check we are delivering against your expectations and work with you to understand the future direction of the company to ensure IT enables and supports these plans
Generally, a Managed Service is billed based on the size of your infrastructure and how many users require support. Every business is different, and as such our bespoke services are billed based on your requirements
Absolutely, in fact, many of our clients have an existing IT team/person in-house driving the development and use of IT in the business. Simply through using Mirus as your MSP, your internal IT will be given more freedom to work on developing your business with the knowledge that any problems will be looked after for them
Since 2002 we have delivered successful IT Support and Services into hundreds of client
As a service driven company with a real focus on client satisfaction, our first measure of success is your happiness. We measure this by maintaining a close relationship with you through your assigned account manager and through our feedback system. Below are some of the other measures we use to maintain our award-winning level of service:
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