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First Line On-site Service Desk Engineer

First Line On-site Service Desk Engineer

Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be a Service Desk Engineer and part of the On-site Team that is managed by Adam Risby. This will be based on-site for our client in Central London. The key responsibility for a On-site Service Desk Engineer is to provide software, hardware and network problem resolutions to client technical problems. You will also perform problem diagnosis and guide users through step-by-step solutions in a desktop support based environment.

For this you will have: –

  • 1-2 years’ experience as a Service Desk Engineer supporting SME’s;
  • Experience of working in a corporate customer facing role supporting up to director level;
  • Familiar with working to SLA’s to meet both customer and contract requirements.

Technical Skill-set

Windows Server Technologies (2008 to 2012) and Exchange 2010 +:

  • Basic understanding and troubleshooting issues.

Active Directory:

  • Configure new users;
  • New OU’s;
  • Configure sites and services;
  • Resolve issues.

PC / Server Hardware:

  • Upgrade, both hardware and firmware;
  • Raid configurations, iLO.


  • Understanding of DNS.

Group Policies:

  • Understanding and Basic troubleshoot issues.


  • Understanding and Basic troubleshoot issues.


Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • An industry matching salary
  • Contributory pension scheme – Up to 1%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position
  • Employee share ownership scheme – This rewards long standing employee’s with a long term incentive, this adds to the excellent customer service for our customers.
  • We know there’s more to life than work – that’s why when you join Mirus IT you’ll get your pick of our amazing company perks. That includes phone insurance, tastecards, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Computer and telephony salary sacrifices
  • Take part in our regular events and activities outside of work. 

Interview Process:

  • First stage: This will be a 30 minute technical conversation with one of our Senior Engineers;
  • Second stage: A Skype video interview with Adam Risby, Service Delivery Manager;
  • Third stage: This will take place in London at the client site with Adam Risby, Service Delivery Manager and On-site Senior Engineer;
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Apply now if this opportunity is of interest to you and one of our Internal Recruiters will contact you with further details.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

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