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Current job openings

Field Service Engineer (London)

Field Service Engineer (London)

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Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.

Experience:

You will be a Field Service Engineer and part of the Field Services Team that is managed by Daniel Clarke, from our office in Wymbush, Milton Keynes. This position is 80% field based (London Underground zones 1 & 2) and 20% site cover in London.

The key responsibility for an Field Service Engineer is to attend client sites and perform break-fix maintenance for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.

For this you will have -

Essential:

  • 2+ years’ experience as an Engineer providing IT support to SME’s;
  • Familiar with working to SLA’s to meet both customer and contract requirements;
  • Troubleshooting experience to an intermediate level;
  • Experience of supporting multi-site clients.

Desirable:

  • VoIP Telephony;
  • Mac Support Experience;
  • ITIL v3 Foundation;
  • Qualified to at least one of the following - MCSA: Windows Server 2012/2016 or MCSA: Office365 or MCSA: Cloud Platform, CCNA (Switching and routing) or VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV).

Technical Skills

  • Windows Server Technologies (2008/2012/2016).
  • Exchange (2010/2013/2016.
  • VMware / Hyper-V.
  • PC / Server Hardware.
  • Active Directory.
  • Firewalls (ideally SonicWall) and Routers.
  • Backup Technologies (Backup Exec, Veeam etc.).
  • Networking, including DNA, DHCP.
  • NAS and Storage Technologies.

Interview Process:

  • First stage: This will be a 30 minute – 45 minute technical conversation one of the Mirus Senior Engineers;
  • Second stage: Will be a Skype video interview with Daniel Clarke, Field Service Manager;
  • Third stage: A face to face interview with Daniel Clarke, Field Services Manager and Chris Maybray, Service Delivery Director;
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company. The benefits that we offer are –

  • An industry matching salary plus Oyster card.
  • Contributory pension scheme – Up to 2%.
  • A tailored professional and personal development plan.
  • Receive up to 10 days training per annum, relevant to your position (Microsoft, VMware etc.).
  • Fully funded Open University degree.
  • Employee share ownership scheme.
  • When you join Mirus IT you’ll get your pick of our amazing company perks from Perkbox.
  • Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Free financial wellbeing advise and competitive loans through the Neyber platform.
  • Cycle2Work Scheme.
  • Childcare voucher scheme.
  • Mtech Scheme (technology loans on discounted IT products).
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Contact us now on 0845 094 2765 for more information about our services

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