As BT begin rooting up the copper wires like so many unwanted weeds, 2020 brings the start of a slow and saddening goodbye to ISDN.
The infrastructure that has powered our landline telephony for years and brought us such vintage favourites as the rotary dial, the Talking Clock, and nuisance double glazing salesmen.
By 2025, landline will be gone entirely – making mobile telephony and Voice Over Internet Protocol (or VoIP) the expected replacements. The benefits of VoIP mean business calls are easier to manage and more flexible to use, and make it the industry standard
for any enterprise – whatever their size.
Yet the start of landline’s removal coincides with another industry expectation; by 2020, half of all UK businesses are predicted to adopt Remote Working.
The timing seems entirely apt, as no Remote Working setup would be effective with little more than landline to rely on. Your employees, both in and out of the office, will want to maintain a personable approach to communication that a single voice down a handset just isn’t equipped to provide. That’s where a Hosted VoIP solution becomes the perfect answer.
Still, like your Remote Working setup, you’ll need a VoIP system that empowers your employees and protects your business. With 2020 peeking over that horizon, it can’t hurt to give it some forethought…
VoIP, or Hosted VoIP?
You’ll likely have heard the term ‘Hosted VoIP’ being used if you’ve ever searched for solutions before, and while it seems interchangeable, there is a difference between Hosted and other flavours of VoIP available.
With Hosted VoIP, the service provider handles all installation and maintenance of your telephony setup. For companies, this will prove to be the most efficient solution, removing another technical consideration from their daily work. For the best service, you’ll want a Hosted VoIP solution provided by a Managed Service provider; that way, any maintenance needs are seen to quickly.
Find a VoIP Solution with a Mobile App
Sounds obvious, this one, but not all VoIPs are created equal. Even though most run on any internet connection, the VoIP handsets you use in the office won’t always match those of your remote workers. Similarly, your remote workers might not always be working in proximity of a desk phone – so they’ll want VoIP capabilities that can go a little further.
A VoIP with mobile app support takes care of this, letting employees make calls from any mobile device from laptop to tablet. If your business standardises its VoIP setup, this app abides by the same rules and capabilities of your office’s phone systems – just ensure your mobile workers receive the necessary software updates as the same time as your office workers.
Protect Your Workers with a VPN Solution
Remote Working isn’t without its own security considerations, and VoIP will be a huge part of them. You’ll likely want to protect yours with a VPN. VoIP solutions do indeed come with security solutions of their own –encryption of communications is a typical feature – but with a VPN you can at least prevent capable hackers from using your remote devices as an attack vector.
Train Your Users
Realistically, the average household just isn’t using VoIP handsets as standard and is likely reliant on a mobile device. It stands to reason that yes, when it comes to VoIP, some training might be involved.
This needn’t necessarily be on the ins-and-outs of making calls; new starters will want to brush up on the unique features of your VoIP setup, your standards for VoIP use outside of the office, and the use of VoIP as per your Remote Working policy.
For any business, VoIP is an essential way to improve telephone services both internally and for customers – but with Remote Working fast becoming an industry expectation, it’ll be no less than a necessity for business wanting to make their business mobile.
Recent blog: 6 Great Reasons to Move to VoIP