In August last year, we announced our Apprentice Accelerator Scheme, a new initiative aiming to create over 20 apprentice roles across all departments, in the next two years.
We also created a brand-new role with the sole purpose to mentor and develop our apprentices. We thought we’d bring you an update to the scheme.
Andrew Naylor is our Apprentice Team Leader. Originally one of our Senior engineers, Andy has proven technical capability, an excellent customer service record and is seen as a very safe pair of hands by our customers meaning he was the perfect fit for this important role.
In his spare time Andy mentors RAF cadets, driving into them the right values and behaviours to progress. For our Apprentice Programme Andy monitors how the Apprentice Team are dealing with customer tickets, giving them live guidance on how to deal with an issue, identifying areas of development and booking these into a Skills Matrix to ensure the apprentices progress in their skills and on their career paths.
Andy commented “IT just isn’t about turning it on and off again. My aim is to teach the apprentices the best way to troubleshoot issues, whilst understanding the customer needs. This is a great opportunity to really develop young raw talent into accomplished and professional IT Engineers, and because we are working so closely with Milton Keynes College, the training and guidance being provided will complement their assignments and grades.”
When the scheme was originally developed, Paul Tomlinson, Managing Director of Mirus IT commented “We see apprenticeships as a huge part of the future growth within Mirus and I am pleased to be able to launch this scheme to help ensure that the apprentices that we bring into the team are given every opportunity to learn and develop. It’s something we been doing informally for many years, but now I want to create a scheme that gives a clear path of development, from learning the basics of how a business operates through to specialist qualifications and certifications in the tools that we and many other businesses like us utilise to support our clients.”
As strong advocates for apprenticeships we understand the benefits that can be gained by developing apprentices for Mirus, and for the IT sector. Our apprentices are the future of IT and bring enthusiasm and a great willingness to learn. With careful mentoring and coaching, we aim to develop IT Superstars of the future.
We’re doing this by providing a focused development path from apprentice to service desk technician to service desk engineer through a 2-year programme that builds our core values of Teamwork, Improvement and Culture.As well as ensuring our Apprentices are supported in their learning, we’re also developing the Mirus Values and Behaviours in our apprentices, which have helped us become an Award-Winning Service team.
For our customers, this scheme means we’re developing a Customer Service team who understand the importance of the customer’s experience on every service call.
You can read more about our Apprentices in this blog, find more about working for Mirus here , more about our Partnership with MK College here https://www.mirus-it.co.uk/blog/mk-college-partners-scheme and read about our recent Customer Service Award here.
The three pillars of Mirus are:
Delivering outstanding service.
Offering strategically successful solutions.
Providing consistent customer satisfaction.