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David's Journey Through Mirus

David’s Journey Through Mirus - From Second Line Engineer to Senior Service Desk Engineer

At Mirus, we aim to ensure our employees excel in their roles. We provide supportive and immersive positions for apprentices in all areas of the business, encouraging training for all employees within their roles.

We want our teams to be the best they can be, performing to their best standards and providing our customers the Award-Winning service they expect.

Recently, David Hurren was promoted to Senior Service Desk Engineer from Second Line Service Desk Engineer. Here’s what David had to say about his journey at Mirus:

“I joined Mirus, which is the second ever role in my career, in March 2017 as a Second Line Service Desk Engineer for the Green Team, managing 24x7 customers. We were only a small team, but we managed this busy desk well. During my time with the Green Team, I've picked up many new technologies and setups, and always strive to provide excellent service for our customers.

In January 2018, I was put forward by my Team Leader, Paul Titheradge, to the Super Star Programme to help push me towards my goal of becoming a Senior Service Desk Engineer. Since being put on the Super Star Programme, I’ve continued to expand my knowledge and skills, and in April 2018 there was an internal structural change as the Green Team merged with the Yellow Team to better serve our growing customer base.

In October 2018, I successfully applied to be a Senior Service Desk Engineer for the Blue Team. I’m still benefitting from the Super Star Programme, receiving guidance and assistance from the Technical Escalation Engineer.

My next goal at Mirus is to progress into the senior role to continue enhancing my knowledge and to work towards a Technical Escalation Engineer Role.”

David is one of many people who’ve excelled and improved in their roles here at Mirus, and regularly receives excellent Client Feedback. Here are just a few examples:

“Problem solved in a quick and efficient manner as possible.

Many thanks”

“Found the solution quickly, polite on the phone, and answered any questions I had.”

“Always a pleasure to speak to David.  He is very knowledgeable and speaks to customers in a way that they can easily understand what is required.  Thank you for your assistance David.”

“Quick and efficient fix, many thanks”

“David was very clear and patient”

“Okay, that was epic”

“Spot on, solved my issue promptly. Thanks David”

“Awesome response! jumped on it straight away (while I was on the phone) sorted in a few minutes... have a gold star :)”

Congratulations David - well done for realising your aspirations, and good luck on reaching your new ones!

If you’d like a role that inspires and motivates, why not apply for one of the many opportunities we have at Mirus - from Service Desk Engineers, to Field Technicians and more?

Join the MTeam

We're invested in our people, and we provide career progressions. We're an Award-Winning Managed Service Provider and are always looking for excellent candidates to join the MTeam.



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