Keep Business Critical Applications in Tip Top Condition
On my various client visits I frequently come across out of warranty Servers that run business critical applications. When I point this out to IT Managers, two questions are frequently asked “Why should I keep my Servers in warranty? What are the benefits to my business?”
We all know that generally warranties have a reputation as revenue generating and usually unnecessary – you know the scenario, you buy a new TV from a famous high street retailer and the salesman attempts to sell you an extended warranty at an extortionate price. No thanks.
However, in the case of a Server, which is the backbone of your network, without which business critical applications would not function and the business possibly would grind to a halt – an adequate warranty is essential.
Let’s take a look at the following scenario to understand why.
Company A has a business critical application housed on one of its Servers. The Server in question suffers an unexpected motherboard failure and powers off – this is not an unusual scenario, we all know from experience that an electrical device failure can happen at any time, for no apparent reason.
Luckily the Server which has just powered off is in warranty and Mirus IT Solutions simply contact the vendor and request a replacement motherboard on your behalf. The replacement motherboard is sent to your premises with an engineer within 4, 8, 12 or 24 Hours (Depending on the warranty). The server is then repaired by the engineer and the business critical application is once again available.
Other than the few hours of lost time, the business has fully recovered without much lost revenue.
Out of Warranty:
Without a warranty, the Servers vendor has absolutely no obligation to your business whatsoever and obtaining a part can be laborious as Mirus IT Solutions will have to first figure out the correct part number, search all over the internet for a supplier with stock and when a suitable part is eventually found, we need to order it.
All in all I have seen cases where it has taken up to 15 days to receive a replacement part when self-sourcing out of warranty parts, that is in good cases! Worst case scenario is that the part is now end of life and a used part would need to be sourced, which is a whole other kettle of fish – if you can even find one that works.
During this time, that business critical application is out of action and depending on what that application is, the cost to the business can run into thousands of pounds per day.
So, do you need to renew your warranty on Servers? My advice would be to always make sure your Servers are in warranty, especially Servers that are running key business applications.
You will be pleased to know that warranty status is checked and advised upon during both Mirus IT Solutions health checks and proactive services.
Craig Bramley - Technical Consultant, Mirus IT Solutions