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MTeam Monthly Blog – July 2020

MTeam Monthly Blog – July 2020

Another month, another 31 days of lockdown as the MTeam continue to deliver award-winning customer service from their homes.

And while our summer holidays are looking very much cancelled this year, the Mirus spirit continued unimpeded into July.

We had a great start to the month, welcoming two new members to the team! Naturally, our recruitment was put on something of a hold early into lockdown, but with the foot slowly coming off the brake, we’re delighted to welcome Sarah Butler and Mazin Shawish to the team!

Sarah joins the MTeam as our new Head of Professional Services, while Mazin is the latest engineer to join the Mirus Service Desk. A very warm welcome to you both!

As we welcome a few new faces, we can’t forget the achievements of the Mirus alumni either, as we celebrate another Colleague of the Month. July’s award goes to Senior Engineer, Chris Alben! Congratulations Chris!

A few of the kind words said about Chris this month included:

- "Really nice guy and been doing great stuff for a customer that has had some real challenges recently"

- Not only does he seemingly know everything, but he is always happy to share information. He will take the time out to explain what was causing it and how to resolve it."

- The all-knowing oracle who is a calm persona no matter the scenario."

- “Always helpful and really knowledgeable!”

A well-deserved win for our ‘All-Knowing Oracle’ there – keep up the fantastic work Chris!

We’ve played as hard as we’ve worked this month too, with the Sales and Marketing quiz still proving a massive hit. The winners of this month’s quizzes were Andy Guy and Ronni Murray. Congratulations to everyone – we all know how cutthroat the quiz can get when the stakes are high!

If you want to see more of the MTeam’s ‘Home Working Campaign’, you can catch up with our recent escapades on our social channels, including Facebook, Twitter and Pinterest. Adorable cats and exceptionally good dogs are guaranteed.

While certainly one of our quieter months, the workload just hasn’t slowed down and neither has the MTeam, who continue to turn out exceptional customer service results month after month this year. Shoutout to you all for your hard work - keep it up!



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