A global Index to track how organisations gain value from implementing ITSM and ITIL.
The ITSM aims to be an independent and trusted source of information on the ITSM industry, provide periodic operational statistics on what ITSM organisations are doing, and show the relationship and value achieved from investment in ITSM / ITIL projects.
This will help end users and practitioners - who can use the output to the panel - in decision-making around investment in ITSM, provide support when identifying suitable resource levels, build suitable services and SLAs and provide benchmarking on quality of performance, plus cost efficiency of services.
Paul Tomlinson joins the panel alongside Dr. Daniel Wood - ITSM Analyst, Author and Auditor at The Service Desk Institute (SDI).
To be part of the survey or find out more please visit http://www.itsmindex.com/