We are delighted to announce that Mirus has been shortlisted for the Excellence in Customer Service Award to be presented at the Chamber Awards 2010.
As all Mirus customers know, our team is dedicated to providing only the best Customer Service and Proactive IT Support 24 hours a day. As Mirus have grown in recent years, we have always maintained a drive to finding ways to further help our clients.
The nature of IT support often involves problems and issues which can affect business productivity. The Support Team at Mirus understand not only the technical issues that they deal with on a day to day basis, but also how these issues affect a business and its staff. It’s always our priority to solve problems and help customers get back to their work, but understanding the important role that IT plays in a business strategy is vital for our team.
Everything that we do is focused around our commitment to providing the very best service to our clients. We've created an approach that we feel reflects this, called Service Addiction. Service Addiction is at the centre of everything we provide, whether you're a small company or large corporate.
How does Service Addiction affect our customers?
People - Our team are at the centre of Service Addiction, therefore the people we hire are critical to our on-going success and improvement. We use psychometric testing to profile the characteristics of potential team members to ensure they will fit into our culture and enhance the service we offer.
Measure and Improve - We monitor and measure key metrics within our business to ensure that we are delivering upon our promises and examine how we can improve them, whether this be average response times on our service desk or examining 'Critical' service incidents and how we respond.
Use Net Promoter - We use industry leading metrics to benchmark our customer satisfaction levels. We want to know that our clients feel we provide them with the best possible service, and if they don't, what we can do to improve.
Industry Best Practice - We are always looking to improve and further develop our services and how we work based on researched best practice. One of our most recent developments is the adoption of ITIL Service Management best practices. A number of our team our now ITIL Framework Version 3 certified, and this has given us new ways of working and a number of improvements that we will be implementing over the coming months.
How can Service Addiction affect your business?
Mirus’ approach to Customer Service and Proactive IT Support has earned the business a very good reputation which we intend on keeping. We feel our approach to business is always customer focused and as a result, we have a large number of very happy clients.
If you feel that your current IT support company is static and doesn’t constantly look to improve customer service, then it’s definitely worth speaking to Mirus. We offer FREE network health checks and a presentation of these reports to demonstrate how your IT infrastructure and staff would benefit from the high level support that Mirus offer. Our health checks and consultancy meetings offer you a true insight into our business and how you could reap the benefits of a truly dedicated IT partner.
Speak to one of our consultants today:
Telephone: 01908 268730 | Email: firstname.lastname@example.org