So much of our business is conducted and delivered from outside our working premises.
Our business data resides on cloud-enabled storage; our calls are conducted via managed, online exchanges; our meetings take place in virtual conference rooms.
The modern workplace - despite its name – may have no location at all.
While it’s a far-flung future before we can abolish the need for offices and corporate headquarters, our workplaces need far less space and fewer resources thanks to our expanding connectivity. Employees can work from anywhere thanks to VoIP telephony, Software as a Service and cloud file sharing, while service providers, like ourselves, perform all necessary technical maintenance remotely - almost invisibly.
2020’s sharp uptake in remote working solutions has demonstrated the benefits of a connected workplace, not least when responding to major business disruptions. Yet connectivity is more than a means to an end; with smart use, it can revolutionise the way companies do business, reach out to clients or even train their employees. How effectively a business incorporates its connectivity will ultimately determine their success.
For example, a company with more flexibility will have no trouble attracting new, entrepreneurial talent. As we covered in a previous blog, job flexibility, training and more personal ways of conversing top the demands of the modern worker. With an inter-connected workforce, all of these can be delivered using remote solutions. Software such as Office 365 unites users, teams and their appropriate software into the cloud, where projects can be collaborated on from anywhere in the world. Through this, an enterprising business could even extend their reach to new talent, allowing workers from far further afield to log in, converse and make key decisions on projects and workloads.
For customers, an effective rollout of your connected service will have no noticeable detriments and, if anything, will help improve your service offerings. With services such as VoIP telephony, businesses can keep contacts consistent both in and out of the office, while also giving users more flexibility to answer calls. Crucially, statistics suggest an increase in productivity among remote workers; a report from Stanford University claims their productivity increases by a staggering 77% when working from home.
For industries offering personal services, such as recruitment, the benefits are often mutual. Interviews that might once have taken place in the same place can now occur remotely, with neither the candidate nor the agent forced to settle on a time or place for meetings. This also offers far greater avenues for customer service; with everything conducted via cloud-hosted solutions such as ticketing, live chats or cloud telephony, customers have more ways of getting in touch with businesses and their people.
Any business migrating to cloud-connected services needs a strong foundation to support them; that includes optimised internet services, a strategic rollout of their VoIP network and software to bring it all together. Yet rolling out the perfect setup needn’t be difficult.
Looking for More Information on Remote Working?
Download our FREE eBook to help SME's get better prepared for Remote Working.
CLICK THE IMAGE TO DOWNLOAD
If you'd like to know more about the software and security we offer, give us a shout.