As the Milton Keynes IT Support organisation continues to invest and grow, the arrival of Global Services expert Chris Maybray marks the start of an exciting 2014 for Mirus IT.
Chris joins to lead the service delivery management team, where he will be responsible for strengthening and improving Mirus’ customer care programmes.
Bringing with him service leadership from one of the UK’s leading international freight organisations, TNT Express, Chris led a core division of the in-house technical team. He notably improved knowledge share systems and up skilling his team to make significant operational and service improvements, particularly the speed of first time resolution on IT support issues.
Chris believes that reinforced training and personal development targets will be key to driving forward his passion for service excellence, and already has a comprehensive plan for making this happen. Happily Mirus IT are delighted to be broadening their relationship with MK College who will be providing some of the identified training programmes.
“Mirus have a lot of excellent systems and processes in place, and it’s really about me taking my twelve years’ experience in managing service delivery functions to build the next level. I’m particularly glad to be working closely with Mirus’ Rapid Response team to shave off even more time in responding to customer IT support issues by introducing a 1-touch response system that puts our customers directly in touch with the right level engineer right from the first phone call. In my first few weeks I can see we have the right people and environment to achieve this and look forward extending Mirus vision for providing the very best to its clients.”