Ensuring we're meeting and exceeding our clients expectations is at the very heart of our Managed Services business. We measure this in many ways, and one of the most effective is with Customer Satisfaction Scores and Feedback.
"Just a short note to thank you all for the excellent quality of service provided by Mirus, both in general, but particularly in relation to our recent call.
From raising the issue with Andy, through Gregg’s management and Hjalmar’s technical assistance, the level of service and particularly the quality of communications from you all was outstanding. Your professionalism and technical expertise is a credit to you all.
We have enjoyed a consistently high level of support for 4 years and continue to value our engagement with Mirus. We look forward to your continued support as we develop our business in the UK and Europe.
Thank you all once again"
Andy Guy - Senior Client Manager, commented
"Our clients are the life blood of our business, and we strive to provide the highest levels of service and customer experience for each of them. The service desk team are a credit to the business, going above and beyond, it's lovely to receive feedback like this for their dedication to providing excellent service."
Brilliant job MTeam!
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