The latest sat nav technology doesn’t stop you from getting completely lost if you don’t know how to use it.
Similarly, if you back up your data but don’t have a business continuity plan, a data breach – or any incident that involves disaster recovery – is likely to leave you floundering helplessly in the dark.
- You may well have your data and your files – but how are you going to recover them?
- And even if you have the technical aspect covered, what about your other processes?
- Have you considered phones, deliveries, shipments, contacting your clients?
To demonstrate the importance of having a robust business continuity plan, we thought we’d provide some examples based on our clients’ experiences.
If your physical server fails…
First up, one of our clients suffered an air conditioning leak within their server room and, as a result, experienced server failure due to water damage meaning the entire business was unable to work.
- We managed to bring them up within 30 minutes of a terminal failure.
- Without managed backup, they’d have been down for a minimum of three to four days.
- It would have been necessary to source new hardware, build it to the same spec and import all their data.
If you experience a ransomware infection…
Another client – based within the recruitment market – suffered a serious ransomware infection, meaning that 30 plus members of their team were unable to access key business data.
- The ransom demanded to unlock the infected data was £900,000.
- We were able to go back to the point before infection and restore data at this point.
- Without this, the client would either have had to pay the fine or start the business over again.
Here’s what your business continuity plan should include
You don’t know when or how disaster will strike. So you need a business continuity plan that covers every eventuality. To do this effectively, your plan should contain:
- Initial response – in the event of a disaster, everyone should know what their role is, so no time is wasted.
- Stabilising the situation – whatever’s gone wrong, you need to take immediate steps to stop it from getting worse.
- Putting your plan into action – next, you need to link your plan to the services it needs to recover.
- Communicating to stakeholders – whatever the nature of the incident, it’s likely that numerous people will be involved in the recovery process.
- Delivering the planned response – this is where you’ll invoke your plan and start the recovery process.
- Managing the extended response – your plan needs to cater for the fact that the response may extend over days, weeks or even months.
- Returning to normal – including deciding how the backlog of work will be managed and how information will be collected.
And remember, it’s vital to review and refine every six months to assess what’s changed and what’s still fit for purpose.
But don’t worry, we’re here to help
If that all sounds complex or baffling, never fear. Working in partnership with Datto – an industry-leading provider of backup, recovery and business continuity solutions – we’re here to help you devise a business continuity plan that’s right for your business.
That means we’ll be responsible for every aspect of your data backup and disaster recovery. In other words, we’ll programme that sat nav, ensuring you arrive at your destination on time!