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Apprentice Team Leader (Milton Keynes)

Apprentice Team Leader (Milton Keynes)

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Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be the Team Leader and mentor for the Apprentice Team that has five Apprentice Service Desk Engineers who provide first line support to our service desk teams.

The responsibility of the Apprentice Team Leader is to manage the development of the apprentices as well as live mentoring and support to create the next set of level two Service Desk Engineers.

For this you will have:

  • Proven experience of working in an MSP service desk environment as an IT Engineer;
  • MCSA (at least one historical MCP qualification as part of the MCSA)
  • Two or more year’s commercial experience supporting SME's;
  • Understanding of and working within the ITIL framework;
  • Excellent customer service skills;
  • Familiar with working to SLA’s & KPI’s to meet customer requirements;

Technical Skill-set:

Windows Server Technologies, Exchange 2010 + and Small Business Server (SBS):

  • Install, configure and troubleshoot issues.

Active Directory:

  • Configure sites and services, resolve issues.

Hardware Server Management:

  • Upgrade, both hardware and firmware. Raid configurations, iLO.


  • Running through the DNS structure to ensure domain entries exist for DC’s, moving external DNS services around to different IP’s when internet changes.

Network Infrastructure Backup software:

  • Install and configure.


  • Office 365
  • VMware

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • An industry matching salary
  • Contributory pension scheme – Up to 1%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position (Microsoft, VMware etc.)
  • Fully funded Open University degree with specialism available in Cyber Security, Data Analysis, Software Engineering, Network Engineering or Management Practice. Once completed, you will gain a BSc or BA (Honours) Degree in Digital and Technology Solutions or Management Practice.
  • Employee share ownership scheme – This rewards long standing employee’s with a long term incentive, this adds to the excellent customer service for our customers.
  • We know there’s more to life than work - that’s why when you join Mirus IT you’ll get your pick of our amazing company perks. That includes phone insurance, Tastecard, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Mtech Scheme (technology loans on discounted IT products)
  • On-site weekly bootcamp funded by Mirus IT
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge

Interview Process:

  • First stage: This will be a 30 minute - 45 minute technical conversation with one of the Mirus IT Senior Engineers;
  • Second stage: Is a Skype video interview with Chris Maybray, Service Delivery Director;
  • Third stage: Is a presentation to the Senior Management Team;
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

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