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Apprentice Service Desk Engineer (Milton Keynes)

Apprentice Service Desk Engineer (Milton Keynes)

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Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will join the Apprentice Acceleration Team and be expected to complete an Advanced Level IT Apprenticeship through a local training provider. 

The responsibility of the Apprentice Service Desk Engineer is to:

  • Answer the telephone swiftly, working with the Team to achieve the Team's Telephone Performance KPIs (measured weekly)
  • Log all telephone calls and emails into the ConnectWise Ticket Management System
  • Manage and work to meet internal and customer SLAs
  • Help the Team achieve their Servicedesk KPIs (First Response KPI, the Average Time to respond KPI, and the Median Time to Resolve KPI)
  • Help to develop and maintain customer specific infrastructure documentation within the Mirus Knowledge Base
  • Learn to take end to end ownership of problem resolution
  • Learn to provide a First Level of investigation to Reactive Tickets

You will need to have:

  • An interest in supporting / fixing hardware software problems;
  • A good telephone manner;
  • Excellent customer service;
  • 5 GCSEs Grade C or above including Maths and English (or equivalent)

Colleague Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • An industry matching salary
  • Contributory pension scheme – Up to 1%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position (Microsoft, VMware etc.)
  • Fully funded Open University degree with specialism available in Cyber Security, Data Analysis, Software Engineering, Network Engineering or Management Practice. Once completed, you will gain a BSc or BA (Honours) Degree in Digital and Technology Solutions or Management Practice.
  • Employee share ownership scheme – This rewards long standing employee’s with a long term incentive, this adds to the excellent customer service for our customers.
  • We know there’s more to life than work - that’s why when you join Mirus IT you’ll get your pick of our amazing company perks. That includes phone insurance, Tastecard, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Mtech Scheme (technology loans on discounted IT products)
  • On-site weekly bootcamp funded by Mirus IT
  • Take part in our regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge

Interview Process:

  • First stage: This will be a 25 minute telephone conversation with the HR Manager;
  • Second stage: Is a face-to-face interview with the Service Delivery Director and Team Leader;
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

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