The Mirus Hosted Telephony solution enables businesses to take advantage of advanced call handling features whilst minimising the complexity of managing multiple vendors and gives you greater control over your telephony costs.
If you are considering a business grade, fixed line telephony solution for your business then Hosted VoIP is right for you. Hosted Business VoIP offers the key benefits of economies of scale, cost efficiencies and centralisation (even for small businesses) plus it also delivers the feature rich capability and flexibility of an IP-PBX.
Mirus provides a single point of contact for all business telephony requirements from support to billing whilst providing high quality services using the network of one of the UK’s largest providers of communications services.
Mirus provides enablement and platform support whilst the Horizon self-care portal enables our customers to maintain close control over their call handling and set system preferences.
Using Gamma as the IP network of choice, Mirus are able to provide high quality enterprise-grade calls over Broadsoft’s advanced switching platform, interconnecting to BT at 650 DLEs (Digital Local Exchanges) hosted on a national fibre network.
Our team of fully accredited office and field based technical engineers ensure that Mirus have direct access to the IP infrastructure and switching platforms enabling us to provide direct support under our guaranteed Service Level Agreement commitments, meaning your issues can be resolved faster and more effectively from your provider of choice.
Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to set Horizon to record some calls, all calls or record calls on demand.
Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.
As you don’t need a large PBX (a telephone exchange system, like a server) the cost of the business VoIP telephony system is greatly reduced.
Calls between employees within your Voice network, UK Landlines 01,02,03, and UK mobiles are free and included with an monthly subscription. All other calls including international are greatly reduced.
With Mirus’s Hosted Solution the security of every call is enhanced as all calls go through our high-level security Data Centre. Session Border Controller security is also in place to make sure every call is delivered securely. The Session Border Controller (SBC) is a firewall designed specifically for VoIP calls and protects your business VoIP telephone solution from exposure to the public Internet.
Updates to the VoIP service and technology are made remotely whenever new features become available. You will receive them the moment they are launched rather than having to wait for a maintenance man to come and install new hardware on your site.
Contact our Telephony specialists today on 0845 519 5055 to find out if Hosted Telephony is right for you.