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Senior Service Desk Engineer (Milton Keynes)

Senior Service Desk Engineer (Milton Keynes)

Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be a Senior Service Desk Engineer joining our new service desk team supporting some of our key clients. The service desks are managed by Chris Maybray who is the Service Delivery Director and there will be five additional Service Desk Engineers, in the team.

As a customer focused business, our customers like solutions in a reliable timely manner. For this you will take problem ownership with clear, concise, customer communication whilst managing expectations. Troubleshooting challenging queries and experience of IT managed services environment are key for you and being a successful candidate. You will manage complex activities and project work and act as a last point of escalation for problem resolution within the service desk environment. For this you will have:

  • Three to five year’s commercial experience on a service desk supporting SME’s
  • An MCP/MCSE/MCITP/MCSA qualification
  • Understanding of and working within the ITIL framework
  • Excellent customer service skills
  • Familiar with working to SLA’s & KPI’s to meet customer requirements

Technical Skill-set

Windows Server Technologies, Exchange 2010 + and Small Business Server (SBS) Technologies:

  • Install, configure and troubleshoot issues at an expert level.

Active Directory:

  • Configure sites and services, resolve issues.

VMWare / SAN:

  • Determine system state.

Firewalls and Routers:

  • Install, configure and troubleshoot issues.


  • Running through the DNS structure to ensure domain entries exist for DC’s
  • Moving external DNS services around to different IP’s when internet changes.

Symantec Backup Exec:

  • Install, configure, set-up backups to tape and disk
  • Bare Metal Restores.


  • Install and configure.

Hardware Server Management:

  • Upgrade, both hardware and firmware.
  • Raid configurations, iLO.

Employee Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • An industry matching salary
  • Contributory pension scheme – Up to 1%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position
  • Employee share ownership scheme – This rewards long standing employee’s with a long term incentive, this adds to the excellent customer service for our customers.
  • We know there’s more to life than work – that’s why when you join Mirus IT you’ll get your pick of our amazing company perks. That includes phone insurance, tastecards, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Computer and telephony salary sacrifices
  • Take part in our regular events and activities outside of work. 

Interview Process:

  • First stage: This will be a 30 minute – 45 minute technical conversation with one of the Mirus IT's Lead Engineers;
  • Second stage: Is a Skype video interview with Technical Team Leader;
  • Third Stage: A face to face interview in Milton Keynes with the Technical Team Leader and a member of the Mirus IT Senior Management Team;
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Click on apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill-set.

Apply now >>


Contact us now on 0845 094 2765 for more information about our services

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