Microsoft Office 365 is one of Microsofts most comprehensive SaaS solutions. It's got everything a business needs and covers all basis when it comes to security. But there is one thing that it doesn't protect against... Human Error!
We see a lot of small businesses take SaaS (Software as a Service) products/solutions to mean they can just carry on with the day to day job and need not worry about anything once they are signed up. However that is not the case with some SaaS solutions!
Let's run through a typical scenario. Say an employee reports a critical business proposal file has mysteriously disappeared. Based on how Office 365 works, your first option is to utilize any of the Deleted Items recovery mechanisms that have been added to Exchange and OneDrive. Phew! My email and file got restored and I didn't lose that proposal I spent hours writing and didn't save anywhere.
However, the main problem here is that with this particular email the content that needs to be restored falls outside of the range set for retention by Microsoft... Oh dear, I can't recover that proposal now and I can't remember any of the content and it needs to go out today...
So what now...?
Office 365 has been designed in such a way that you as an organization need not worry about core infrastructure. You never need to worry about patching or backing up and monitoring the core infrastructure. Microsoft ensures that they are not the cause for any data loss, but have also limited the administration and end user backup and restore capabilities. If an administrator or end user in your organization simply deletes files and you cannot restore them, you would need to contact support and wait for a solution with no timeline guarenteed.
Having the ability to recover from simple deletions along with major outages is more important than ever before. Expecting end users to be the source of the backup and the mechanism for restoring is a risky approach to take.
The recommended approach is to have a solution that allows for individual item, file and container level backup and restores. This allows both end users and administrators the ability to work without worrying that their critical business files and data could disappear at any time without a chance of recovery.
What can I do then?
Accidental data loss isn't protected by Microsoft, but there is a workaround. Your Office 365 data can be comprehensively protected through third-party solutions. Most SaaS providers will now recommend third-party backup and recovery solutions as best-practice to cut down data loss. However, with such a large choice of solutions available, choosing the best fit isn’t that easy. The key is to find one that you can rely on.
We're actually running a webinar on this subject, have a look at the agenda and sign yourself up here: http://www.mirus-it.co.uk/datto-backupify-office-365
Why SaaS isn't Backup - E-Book
If you are concerned about your SaaS applications and how safe you are in the event of a disaster situation then have download a copy of this E-Book: http://www.mirus-it.co.uk/lp-why-saas-isnt-backup