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Mirus News & Technology Blog

Mirus News & Technology Blog

Mirus IT Winners of Excellence in Customer Care Award

Posted by Adam Kirby on Oct 13, 2010 2:51:51 PM

We are delighted to announce that Mirus were winners at the Milton Keynes Chamber of Commerce Business Excellence Awards, picking up the prestigious “Excellence in Customer Care Award”.

This award truly reflects the hard work put in by all the team at Mirus. The Chamber of Commerce Business Excellence Awards is a well known annual event in which local businesses that have achieved great things are recognised for their efforts.

As all Mirus customers know, our team is dedicated to providing only the best Customer Service and Proactive IT Support 24 hours a day. As Mirus have grown in recent years, we have always maintained a drive to finding ways to further improve the service to our clients.

The nature of IT support often involves problems and issues which can affect business productivity. The Support Team at Mirus understand not only the technical issues that they deal with on a day to day basis, but also how these issues affect a business and its staff. It’s always our priority to solve problems and help customers get back to their work, but understanding the important role that IT plays in a business strategy is vital for our team.

Super Heroes Work On Our Helpdesk!

At Mirus we employ professional IT staff that not only have the right qualifications but also the right attitude. We feel it’s important that our team have the right approach to Proactive IT Support. Often, IT issues can leave you feeling frustrated and annoyed. We operate by supporting our clients and helping with their IT issues, no matter how small. We understand how frustrating IT issues can be especially as we all rely on technology more and more these days.

Our helpdesk staff are busy people indeed, getting through hundreds of calls a day. Their focus is to find a solution to the problem as quickly as possible. Our team often goes above and beyond the call of duty when dealing with our customers, this is because the support staff are proud of Mirus’ great reputation and they are all devoted to making sure this continues. We had some fun with the 2010 Xmas Card photo shoot this month as you can see from the pictures! But to our customers, these guys really are heroes as they often help customers with critical issues that can affect business, they get the job done quickly and efficiently.

These “helpdesk super heroes” are really what makes Mirus different from your average IT support company. The passion and enthusiasm expressed by our senior management at Mirus is truly reflected by the team in their different roles. The culture at Mirus is a happy one, which results in happy staff and happy customers!

Paul Tomlinson, Managing Director at Mirus commented last night: “The Chamber Award presented to Mirus sums up how we do things, we are customer focused and move forward with our heads held high. Everything we do is centred around providing our customers with first class Proactive IT Support and the effort our team put in on a daily basis is outstanding. I’m very proud of this award and equally as proud of the Mirus Team.”

Topics: News & Blog, Company Awards