Avoid Disruptions to your Business this Winter

Check Your Remote Working Set-Up Now

Prepare for Winter 800As an IT Support company, we see the same trends each year when it comes to weather disruptions. On the days where snow disrupts travel we receive a dramatic increase in the number of requests to enable people to work from home. To avoid the last-minute rush we can help you prepare now to reduce the time it takes to achieve this for you on the day. There are a number of simple checks you can do now to see how ready you and your team are.

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Ready to Work from Home?

For your employees to be able to work from home they will need:

  • A home device (whether a personal device, or a business laptop they can take home)
  • An Internet connection
  • Either a VoIP handset or a VoIP headset (e.g. that you would use with Skype)

Prepare for Winter 2 800

Able to Connect to your Files?

For employees to access files and applications from home you will need to check:

  • Does your company have VPN access configured already?
  • Do your employees have a local copy of Microsoft office to continue using Outlook, Word, Excel and other common business applications?
  • If not, does the business have a Terminal Server to allow people to access files and applications via a web connection?
  • If you have a Terminal Server, are your employees trained on how to access files and applications as per normal?
  • Do you use VoIP telephony so that calls can be diverted to home landlines or mobiles?
  • If so, are your employees trained on how to divert calls?

 

You can also task a responsible individual with issuing bad weather alerts, so they can instruct the team to take home vital working equipment such as laptops and a VoIP Handset/headset the night before heavy snowfall is forecast. Don’t forget the power cables!

Maintain Regular IT Support

If you are a Mirus IT customer, this final check is important:

  • Do they have the Mirus Remote Monitoring Agent installed (or are they prepared to) so we can assist with any set up or support problems on the day?

Without this we cannot control anti-virus or achieve remote access in order to handle support enquiries on the day.

If you would like advice on any of the suggestions above, or would like to know more about the investment costs versus the disruption costs, our IT and Telephony team will be happy to help make sure you have the best chance of being organised for the snow this year.

NB Virgin customers may experience difficulty in connecting to a VPN from home; this will require pre-configuration in advance if working from home is required.